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Outlook issues

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by tobeatty

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I bought a laptop last year with a 60 day trial addition of MS Office. I recently bought office XP and am able to use every program fine except for Outlook. When starting outlook I receive a message on the windows bar that says "Cannot start Microsoft Outlook. Unable to display the selected folder or item. Could not open the item. Try again". If I try to start Outlook with the desktop shortcut it says "Unable to open your default email folders. Could not open the item. Try again"
Any ideas on what I can do to use outlook?

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by thumbsup2

Was the 60 day trial copy an Outlook 2003 or 2007? If so, Outlook XP won't be able to open the PST file created by it.

Did you completely uninstall the trial version before putting on the XP version? Make sure you did.

Now, you'll need to create a new user profile in MAIL and delete the old profile.

Go to control panel, switch to classic view, double click MAIL. Select the user profile already in there and delete it. Then click the ADD button and create a new one. Follow the prompts to set up your email account. This will create a new PST file. When you open Outlook, it should start normally.

Once Outlook is up and running, you MAY be able to import any emails you had stored in the old PST file, but I'm not sure. Give it a try. If importing everything doesn't work, your only option is to purchase the same version (or newer) that the trial version was.

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