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Outlook issues after running HP system recovery?

By RodgerHall ·
I am getting ECF errors when I open Outlook and "operation failed" when I try to Send/Receive e-mail in Outlook. I have tried Detect and Repair, scanpst and creating new mail profiles. I also renamed the extend.dat file (the file is present in two different user profiles) and removed the add-ins.
Here's the story: I ran HP system recovery on a PC running Windows XP Media Edition after I was unable to recover from a registry cleaning utility. (I know - always back up the registry first - lesson learned). The system recovery did not format the C portion and lay down a fresh install like I expected it to. It did restore the OS (applied 101 updates) and the original software that came with the PC. I uninstalled the trial version of Office 2003 that came with the PC and installed a licensed copy of Office 2000.
What should I do to repair this installation?

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Outlook issues after running HP system recovery?

by miloslav_rohla In reply to Outlook issues after runn ...

Was it this article that led you to rename extend.dat? Did you do the registry updates, too?
http://support.microsoft.com/?kbid=204951
When uninstalling 2003 may have been better if you used windows installer cleanup utility as an uninstall of 2003 still leave behind registry entries.
Uinstall Office again using the cleanup utility, and reinstall.
http://support.microsoft.com/kb/290301
But first try to restore pst file using Recovery Toolbox for Outlook
and keep it. https://outlook.recoverytoolbox.com/

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Outlook issues after running HP system recovery?

by RodgerHall In reply to Outlook issues after runn ...

Thanks for the advice. Your link was very useful for me! Thank you!

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