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Outlook keeps prompting for password

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7 replies

by chris88

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
Outlook 2000 prompts for a password even when "save password" is checked. This occurs on both Windows 2000 machines and the Win98 machine that I have set up this user's personal folder on. I've seen the registry fix for this problem (and tried it, unsuccessfuly) but I wouldn't think the registry could be at fault when the same error occurs on 3 different network PCs. I ran scanpst and it found no errors. I can't think of anything else.

7 replies

by r. a. caluste

Do you cancel during network/windows log-on process? if you did cancel (clicked cancel or pressed ESC) passwords will not be saved for dial-ups and the like.

by vaughaniwilkinson

Does your mail server required authentication?

If so, ensure that you have the "My server requires authentication" check box is ticked. Also ensure the username and password are entered by clicking on the setings button. Change the radio button (the dot) to "log on using" and adding the relevant information...

by lizzy

This is a known problem with both Windows 2000 and XP. For the Windows 98 PC I would delete all .PWL files and make sure that all users use the same settings--no local profiles. When re-booting after deleting the .PWL files, press Return for no Windows password on the workstation--you want the network to handle log ons.

See the TR article for possible help and clarification on the registry (also read the comments\discussions):

https://www.techrepublic.com/article.jhtml?id=r00320020307jdt01.htm

If the user has a roaming profile, have you deleted and re-created the profile? You should probably be using an OST file instead of a PST and it should reside on the user's home drive on the network, not the personal folder on the local harddrive of any of the workstations especially since this user moves around so much...

Please let us know how you resolved this when you close this thread.

by chris88

It turns out that the ISP never made sure that the password for the account was correct. It blows my mind though since the account WAS receiving new messages.

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