Outlook Mails wiped out

When your user is logged in, check her view settings and make sure that it is set to view all messages, not just new or unopened messages--seen this happen very often!! Best wishes!

Need more input.

What OS?

What version of Office/Outlook?

Do your users log onto a Domain?

Is your user able to "see" or browse the rest of the Network?

Is the user in question the only one reporting a problem?

Did your user (or anyone else) make changes (software or hardware) to that particular PC recently?

Do you use an Exchange Server (sounds like you do)? If so, are you able to access this users Mailbox and confirm that it is indeed empty?

Do you back up your Exchange Server and users mailboxes to tape from time-to-time?

If you are concerned about a possible virus, what anti-virus software are you running? Is it updated with the latest virus definitions? When was the last time Virus Scan was run on this users PC?

Has this user reported or is this user experiencing any other issues with this computer?

Jenny's suggestion is a very good start. I believe that if you begin to answer the questions above, you will narrow the problem down enough that you may not need any further help.

user is running on Win98 with 192MB RAM.

using Outlook Express 5, mails are downloaded into local drive.

already confirmed that it's displaying all messages and when searched for dbx files, all of them are having the same size (54kb).

Norton Antivirus is up to date with full scan done.

Is this Outlook Express? Either way is the inbox intact. If so, check to see if she has applied various veiw filters. I had a user apply a veiw filter and then complained that every 7 days his emails were disappearing. May be this is something similar.

You user just may have inadvertainly moved them. Have you searched the hard drive for the files?

Could this be a sychronizatiob problem? Check that all new mails are being delivered correctly and that staying where they should. If these are and the old ones still do not appear then they may be lost. Where are these mails coming from? Can the emails not be recovered by recovering the mailbox from te mail servers backup tapes!??!?

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