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Outlook / Mouse problem

By ian ·
I have a client who occasionally (once or twice a day) will be in outlook and the mouse will not double click to open a new message that was recieved. If you click once it is highlighted, and if you press enter you can read it, but double-click doesnada.
Closing outlook and reopening does not help.
Double click works fine in other programs (Word etc).
Reboot PC restores mouse double click in Outlook.
Any Ideas ??
Ian

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Two ideas..

by frankbert In reply to Outlook / Mouse problem

First, remove and reset the users profile, sometimes this could become corrupted, and will fix several types of problems.
Failing that, you might benefit from doing a reinstall of Outlook to correct any corrupted dlls and settings.

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by ian In reply to Two ideas..

Thanks Frankbert - I'll give them both a shot and post progress.
Ian

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OS

by mikeconn In reply to Outlook / Mouse problem

What OS are you running,memory and how many
other systems and etc. are open at the same time, and what type mouse is it?

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by ian In reply to OS

Hi Mike,
OS is Win98 2 Ed.
64 Mb RAM
Have tried 2 different mice, Logitech trackball, now MS Optical.
Typical programs running are MS Word, Quickbooks, Scotland Yard, Custom apps. (there are many other pc's running exactly the same app suites without a problem.)
Thanks
Ian

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