Outlook not downloading email

By gregharr ·
Suddenly Outlook no longer downloads email. I can go to web mail and it is there. My email provider says nothing has changed. When I test the settings in Outlook setup, they pass.

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RE: Outlook not downloading email

by Nimmo In reply to Outlook not downloading e ...

I have seen this happen when there is a corrupt email, try creating a new mail profile.

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Tried That

by gregharr In reply to RE: Outlook not downloadi ...

Thanks for the reply Nimmo.
That didn't change anything. A little more info:1 In the email setup there is the "test account settings" That test passes. 2 This has effected all the company email accounts. Nobody is able to recieve email. They are useing Webmail through their Browser. The email administrator says the settings have not changed.

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I had a similar issue

by tmalo627 In reply to Tried That

In my case, my email provider had a 10 MB per mailbox size limit. If a mailbox exceeded that limit, Outlook would have trouble retrieving the messages. I would have to access the mailbox through the webmail to clean out what was not needed to shrink the overall size.

Hope this helps.

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Check your Outlook settings.....

by ThumbsUp2 In reply to Outlook not downloading e ...

... There's one setting which says to only download unread email. If the users are logging into webmail, their email is being set to 'read' and won't be downloaded.

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