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outlook not opening forwarded email attachments

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7 replies

by kleighdy

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I have XP with SP2 and Outlook 2003 (Exchange). The issue just started yesterday. Whenever I receive a forwarded email attachment, I can't open it. It opens as a blank email just like when I am creating a new email. It used to open the attached email as a regular email. I didn't make any changes to my setting, so I'm not sure why it's acting this way. I thought that it was the email that I received that has an issue, but I tried forwarding an email from my yahoo account to my Outlook, and I couldn't open it either. I'd appreciate any help you can offer. Thank you.

7 replies

by kleighdy

I also did a virus and spyware scan on my PC just to make sure, and it came out free of any virus/spyware/adware/malware.

by boyta

I am currently having the identical issue. Did you find a solution?

by dev_santana

am afraid your query is too general
when you say you can't open the attachment do u receive any prompt?
if you have a prompt wat options do u have on the prompt?
you can do several things including
-scanpst.exe
-create new outlook profile
-launch outlook in safe mode

by boyta

Thanks for offering help! When I try to open a Word (.doc) attachment in Outlook, Word opens (therefore association is correct) but it displys a blank document. There is an error message "The system cannot find the file specified". BUT, if Word is ALREADY open, the attachment opens correctly. Repeatable across our fleet of dozens of Lifebooks. The problem does not exist on our other non-Lifebook PCs. Have reinstalled XP, SP2, Office 2003. No difference. Driving me nuts. Other attachments including excel and ppt open fine. Thanks.

by dev_santana

try creating file association and dont forget to check the box that says"always use this application to open this kinda program"
(sumtin like dat)
and if that does not work.
try creatin new windows user account-try there.
it could be also a corruption of user account.

awaiting your reply.
thanxx

by jason.gobbel

I've run into the same problem in the past. For Word, it was a missing/corrupt registry key.

HKCU/Software/Microsoft/Office/9.0/Common

There should be a DWORD key called UserData w/ a value of 1. If it's not there, create it.

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