General discussion


Outlook POP3 and GAL access conflict

By kf@SG ·
Some of our users use POP3 to access Exchange 2000 Server and retrieve the Global Address List (GAL)using Microsoft Exchange Server services(MAPI).

This combination of settings creates lots of error 1023 as below:
Event Type: Error
Event Source: POP3SVC
Event Category: Content Engine
Event I 1023
Date: xxx
Time: xxx
User: N/A
Computer: XXXX
Error 0x7d6 occurred while rendering message 0001-000000fd2eb4 for download for user

After checking on MS KB, KB284271 states that "This error can be caused if Outlook clients that are connecting to the Exchange 2000 server are configured with both the Internet E-mail and Microsoft Exchange Server services in the same client profile."
The recommended resolution is to remove one of the service.

But I still prefer users to connect to Exchange Server using POP3 and, at the same time, get the GAL using MAPI.

Is that possible to configure MAPI to access GAL only??? Or any workaround to get rid of the errors???

Please advise.

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