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Outlook problem.

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4 replies

by ellen.shilling

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Sometimes when a user sends a mail from another user it is sent with her name and not the person she's meant to be sending it from. i.e. the name in the from field defaults back to her own. She has full access to that persons mailbox.

Any ideas would be greatly appreciated.

Rgds

Ellen

4 replies

by luyasu

Open new mail, in VIEW menu activate the "From Field".

Now you can enter the appropriate Sender.

TSP

by ellen.shilling

Yep, she's doing that. The problem is that when she puts in the name of her boss in the from field it still sends the mail with her name on it!

by luyasu

Is her boss' name, the display name (alias) which can be resolved? If you using Exchange 5.x then previous will work, but she must be set with the permission to send on behalf of or full permissions of her boss' mailbox.

Or, with no Exchange 5.x but simple POP3 boxes, then the service (e-mail) must be manually changed the reply address to her boss'.

Hope this helps?

TSP

by ellen.shilling

Thanks for the suggestion, but unfortunately she already has full permission to her bosses mailbox. Most of the time when she sends from him it works it's only an intermittent problem, must be just a quirk with outlook 2000.

Thanks for the help though

Ellen

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