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Outlook Problem

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8 replies

by guilparker

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For several months, I have been unable to use Microsoft Outlook (my default e-mail) to recieve e-mail. I have to use hotmail.
Outlook express is unavailable for use too. On both programs I get the following error message:Unable to logon to the server using Distributed Password Authentication. Server Response: 'ERR Permission denied'. (Account: 'MSN Mail (1)', POP3 Server: 'pop3.email.msn.com', Error Number: 0x800ccc18).

Please advise.

8 replies

by timthetoolman

Hi,

It looks like your passwword has changed on hotmail...

Did you change it through the browser? ...and then forget to change it in outlook express?

Re-enter it in outlook express to be sure... Rightclick over "hotmail" in outlook express,choose properties and then the server tab

The password is stored there.

Cheers,
Tim.

by cnlson

SYMPTOMS
When you attempt to connect to your Internet Service Provider (ISP), you may receive the following error message:

Unable to logon to server using distributed password authentication...

CAUSE
You have Secure Password Authentication turned on and your ISP's server does not require it.

RESOLUTION
Turn off Secure Password Authentication.

MORE INFORMATION

To Turn Off Secure Password Authentication
Close Outlook.

Click Start , point to Settings , andclick Control Panel .

Double-click the Mail , or Mail and Fax icon.

In the Internet Accounts dialog box, click to select your Internet account, and then click Properties .

On the Servers tab, click to clear the Log on using Secure Password Authentication check box.

Click OK and then click Close .

Start Outlook.

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