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Outlook Profiles trouble shooting.

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by tims

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I am running Outlook XP on 10 pc's in a call centre I have put the PST files on the server and set up prompt for profile on each client pc. I would like each person to be able to open there profile and a business profile at the same time but after opening a copy of outlook with one profile it automatically opens the next copy with the same profile, is there a way to get it to prompt for Profile every time you enter Outlook?

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by cbergmark

I am not sure I understand the question fully - I don't think you can have more than one program of Outlook running at a time. But you can have more than one mailbox open in Outlook.

Make sure the user's have all the permissions to the busines mailbox.
Then set up each individual's profile on their computer, and in the advanced section of the Server's properties (in services)- add the business mailbox in the section "Open These additional mailboxes".

Note that this can cause confusion when replying emails. If you want users to send messages from the business mailbox, the business mailbox needs to set them as delegates in Tools - Options - Delegates.

I hope that helps.
cbergmark

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