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Outlook "Send To" feature

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We are using Outlook 2K on Win2KPro machines with a faxing program called FacSys 4.7 SP3. The FacSys Client can render any document to a TIF file and attach it to a new mail message (similar to the "Send To" feature in Outlook) We are having intermittent problems with this feature where simple b/w gif files or Crystal Reports can take minutes to process, or can be processed instantly.

I am not certain if the problem is with rendering the TIF or attaching the file, but I have noticed that using the send-to command can take a while, So I think there is a problem with the send-to command.

Any ideas?

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