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Outlook- "The address list could not..."

By DMambo ·
I have an Outlook 2000 (W2000) user whose e-mail address auto-complete will not work. This user had a corrupted profile, so I recreated it, moved the appropriate files from the old profile and everything looked fine. His IMAP cache messages were downloaded and his Personal folders from his old .pst file were fully accessable.

When he tries to access Tools > Address Book, he gets this message ?The address list could not be displayed. The contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the outlook Address Book, see Microsoft Outlook help.?

I tried to give his account ownership of the folder and he is a local admin, so it's not a permission issue. I also tried to export/import the contacts and to re-specify the location of the contacts folder. These worked, but didn't solve the problem.

This KB article describes the problem perfectly, but we use IMAP, so the Outlook config is Internet Only.

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