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Outlook Today hanging

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by kymmie 2 views

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Hi,

We have a client whose Outlook 2000 is configured for an Exchange Mailbox. For some reason the Outlook Today hangs when clicking it on the folder list. We have tried creating a new Outlook Profile for his mailbox to no avail. Everytime we click on Outlook Today we get an hourglass, and have to hit "Ctrl + Alt + Delete" and end the task. The user has a Windows 2000 Professional workstation with 733MHz and adequate drive space.

I have also tried creating a profile on another machine (where the default user's Outlook Today works) for this user's mailbox and received the same result. However, if I create a new Outlook profile on the original workstation, with no Exchange Server mailbox I can click on Outlook Today.

What are some possible suggestions to correct this? Could the user's mailbox be corrupt? If so, is there a tool to fix this? Thanks for any assistance.

4 replies

by shanghai sam

Outlook Today by default uses an HTML "home page" to display infomation but it's a folder. To help troubleshoot this problem, perhaps you should turn off the "show home page by default" by right-clicking on the Outlook Today folder and selecting Properties, Home Page tab.

That will let you see the contents of the folder when you click on it rather than the web view. Perhaps an item in that folder causing a problem (which would explain why the problem "follows" this user around from machine to machine).

Hope this helps.

by kymmie

That doesn't display anything except fields for "From, Subject, Recieved, and Size"

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