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Outlook Tracking Options Inconsistencies

By zerrab ·
I have a user who set the tracking option for all mail. He wants to get a message for when the mail is delivered and read. I know this doesn't count for mail sent to people outside of the company. The tracking seems to be inconsistent for people inside the company. He gets the message for some but doesn't for others and I have watched them open the mail. Any suggestions?

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Outlook Tracking Options Inconsistencies

by todd In reply to Outlook Tracking Options ...

I believe this is going to be dependant on whether or not the email client the receiver is using supports this feature.

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Outlook Tracking Options Inconsistencies

by zerrab In reply to Outlook Tracking Options ...

The question was auto-closed by TechRepublic

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Outlook Tracking Options Inconsistencies

It's possible that some users may have set their e-mail clients never to send any read receipt. You can verify if this option is enabled in Outlook 2000 by following these simple steps:
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1. On the Toolsmenu, click Options, and then click E-mail Options.

2. Click Tracking Options.

Do one of the following:

* To send a read receipt whenever one is requested, click Always send a response.

* To not allow a read receipt whenever one is requested, click Never send a response.

* To be notified when a read receipt is requested, click Ask me before sending a response
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I hope this helps.

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Outlook Tracking Options Inconsistencies

by zerrab In reply to Outlook Tracking Options ...

The question was auto-closed by TechRepublic

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Outlook Tracking Options Inconsistencies

by Jaxx In reply to Outlook Tracking Options ...

the options mentioned in answer 2 only applysto internet (smtp) mail. if sending to a mailbox in the same site,then a receipt must be sent when requested..well there *is* a way around it but i doubt your users are doing it esp if u are watching themopen the mesg.
Receipts only work with Outlook or Outlook express, so if the receipients are using anything but this, no receipt will be sent.

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Outlook Tracking Options Inconsistencies

by zerrab In reply to Outlook Tracking Options ...

The question was auto-closed by TechRepublic

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Outlook Tracking Options Inconsistencies

by zerrab In reply to Outlook Tracking Options ...

This question was auto closed due to inactivity

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