I have searched and this is a tough one.
I have 2 users that both have full access rights to their boss’ exchange mailbox.
The problem is intermittantly one or more can not open a Search result item in the Contacts or inbox of the Boss’ mailbox. The box pops up and says “Can not Open Item”.
This may occur after an hour of me resolving the issue or it mightn’t have for a day or two. They can open any item in the Contacts or inbox if they navigate to it. But sometimes they need to search as otherwise they would need to sift through hundred’s of thousands of items.
I’m running the following
Windows Exchange 2003
Windows XP sp2 on computer “A”
Outlook 2003 on computer “A”
Windows Vista sp1 on computer “B”
Outlook 2007 on computer “B”
Both computers experience the same issue.
Please see the troubleshooting steps I have done so far on each computer;
1. Detect and repair of Office on both pc’s
2. Repair of Windows on both pc’s.
3. New Outlook profiles for each staff member involved including the mailbox that the 2 staff members are having troubles opening items from.
Any further help or insight from anyone else that has experienced this problem or thinks they may know what would be causing the problem would be greatly appreciated.
Cheers
