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Outlook very slow

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4 replies

by benci

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I am having a problem with one of my users Outlook 2000. When he goes to attach a file from the network share, outlook seems to freeze and files in that folder start showing up one by one very slowly. The PC itself is one of the latest ones. I triedto attach the same file from somebody's else PC and it worked fine. I uninstalled and reinstalled Outlook and it is still the same. The OS is W2K Pro. The network is WinNT/W2K. Is it something wrong with the PC browser !? Just in case I stopped and restarted the browser service at no avail.
Any suggestions will be appreciated.
Thank you

4 replies

by mrjay67

First check basics. I didnt see you mention so im just making sure. Delete any tmp files. Next you might check the size of the .ost or sometimes .pst files. I have seen excessively large .ost file in outlook be culprits of slow performance usuallyupon opening though. these files are found in the users profile folder normally. However if anyoutlook info is saved or backed up to a network drive it could be there.

If thats not the issue check network connectivity for that machine(cables,NIC and IP(drivers and settings)). Make sure NIC isnt set to Full duplex or 100Mbit if network doesnt support it(although there are usually more symptoms).

These are some of the more common issues i've seen regarding the problem you described.Hope this helps

Jason

by mrjay67

well the only thing else i know to suggest(for now) is making sure if its his PC or not. You may have already tried this but if not try plugging his system into a different port that you know works. Try someone elses PC on his just to make sure there isnt a problem with the jack or port he is using. You might try setting up a profile for him on another PC to test. If the problem exists on another PC at a different port than there would be something possibly on the server causing a problem. I would doubt that would be an issue for only one user though.

Oh something I just thought of...(and more likely)
Try recreating his user profile on windows. I have seen odd behavior when the windows user profiles get corrupted. Problems effected Excel and Word, etc. Backup any user data in the profile! Then from an admin account delete his account from the users tab in system properties(right click My Computer => properties => user profiles) I had reinstalled the Office Apps and didnt fix the odd behavior til I thought about redoing the profile which appeared to fix the issue I had. I would drag the whole user folder someplace safe and then drag back in the data they needs. Maybe this will get you in a right direction. (if you havent already gone there).

Jason

by gordon

Just last night my outlook became very slow. I discovered a process running at 97%. The process was named _syscfg32.exe. I assume this is some kind of virus although I have not had a chance to research it completely. When I ended the process the computer returned to normal. If anybody has had an opportunity to research this let me know please.

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