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outlook will only open in safe mode

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by mikelazz 1 view

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We have one user that has been upgraded office 2003 pro. When opening outlook, during the migrating settings phase, outlook crashes and prompt to restart outlook. When it restarts, it prompts to start in safe mode. It starts in safe mode ok, but won't start up normally. I did get it to run through it's process and startup by adding the "/noextensions" switch. What do i need to do to to be able to open outlook without using this switch?

5 replies

by sgt_shultz

nice work getting that far. if you start with noextensions switch, does creating a new user profile fix it?

by r. diel

Let Outlook open in either safe mode or the /noextensions mode, then try Tools, Options. On the Other tab there is a button for Advanced Options. There are two areas to look, Add-In manager and COM Add-ins. Check each one and uncheck any entries found there. Restart Outlook normally. If you are able to restart normally, try re-enabling each Add-in or COM add-in one at a time to see which one is causing the problem.

by mikelazz

That did it. I started it with the /noextensions switch, then re-enabled each add-in. the add-in that was causing the problem crashed the program. I uninstalled it, because it was an unnecessary program.

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