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Outlook98 General Protection Fault

By pedo ·
I get this error message within outlook98 when opening certain e-mail from certain users:
Outlook caused a general protection fault in module MGAPDX64.drv at 0005:00000a52.

How the heck can i get this thing working.

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Outlook98 General Protection Fault

by kellyst In reply to Outlook98 General Protect ...

It sounds wierd, but it sounds like a video driver problem. Try updating the video driver to see if it helps.

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Outlook98 General Protection Fault

by pedo In reply to Outlook98 General Protect ...

The question was auto-closed by TechRepublic

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Outlook98 General Protection Fault

by wholzem1 In reply to Outlook98 General Protect ...

The module is part of Direct Draw for your video card. Updating your video driver or installing the latest version of DirectX would probably be a wise move at this point.

However, if that does not resolve the issue, relevant things to check would include:
-What client the senders are using
-What format the mail is in
-Are there any attachments
-Is this MAPI mail, POP3, or IMAP
-What non-text elements does the mail contain

Of course, if the video driver or DirectX update resolve the issue, those questions all become moot.

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Outlook98 General Protection Fault

by pedo In reply to Outlook98 General Protect ...

The question was auto-closed by TechRepublic

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Outlook98 General Protection Fault

by pedo In reply to Outlook98 General Protect ...

This question was auto closed due to inactivity

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