Is that this is a Public Forum where anyone can read responses and is made up of IT Professionals.
So as we do not support Criminal Activity in any way shape or form we do not answer questions like this other than say something along these lines.
Return it to the place you purchased it from for Exchange/Repair. Failing that ring HP for a solution but in both cases be prepared to show proof of ownership.
For the standard response to questions like this read below.
[b]TR members do not assist password recovery.[/b]
Do not respond to this thread
The members of TechRepublic - A Resource for IT Professionals, will not assist anyone in the recovery of lost passwords. You may have a legitimate reason to recover a password. However, we cannot verify your motives and will therefore not assist anyone in what may be an attempt at gaining unauthorized access to a computer system. Due to the open nature of this forum, any assistance given to help circumvent security measures, even for legitimate purposes, would be available for unscrupulous individuals to use for illegitimate purposes. This is a risk that we the members of TechRepublic will not take. Please do not ask questions of this nature on TechRepublic.
If you have a legitimate need to circumvent a password scheme, please contact the vendor for the software / hardware and request their assistance. E.g. Windows XP password recovery issues should be taken up with Microsoft's technical support, Phoenix BIOS password recovery issues should be taken up with Phoenix Technologies, etc.. To those viewing this post: Please DO NOT respond any further to this thread.
This template has been released under the GNU public license and you are encouraged to use it as a standard reply for questions of similar nature, provided that you make any modifications available to other users.
Col
