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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
"Patient Care" playing card/IT Support
Those of us providing Healthcare IT support wrangle with this phrase being played all the time.
Some of the things I've tried to use have been open ended questions, vs. YES/NO questions because you need the information and YES/NO does not always provide what you need.
Some of my phrases include:
-How many other pcs are there in your dept?
-What type of workaround do you have?
Any other good questions or ways to define a true patient care issue from other HC IT people would be great.