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PC session recording for call center

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by jhm

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we are looking for software that will record call agents sessions/activities on their PCs to a network server for playback in training sessions. Any suggestions?? We have looked at Camtasia, Spyware, & Verint Systems.

5 replies

by Former member

Are you trying to record desktop ativity or telephone activity? - for Telephone recording software I would recommend Red Box Recorders www.redboxrecorders.com I don't think that they record desktop activity at this moment in time.

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