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pdf file received as a dtf file

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by mckb

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An e-mail was sent to two recipients at our office. One user received the PDF files, the
other received a DTF file ( c.dtf ).

On the good e-mail you can see the other user is listed as a recipient.

Regards,

mckb

4 replies

by dklippert

Here's a reference:

Lotus Notes SMTP Users Receive .unk Files

Q259065

The problem involves outside email systems which use Microsoft Exchange and/or Microsoft Outlook. There is a check box for each email address in those systems which reads:Always send to recipient in Microsoft Exchange Rich Text Format. If this box is checked "yes", binary attachments arrive here as a C.DTF file.

Also, check the outgoing email message from Outlook to see if the message was addressed to more than one recipient. If one recipient message is formatted using Outlook rich text and the other is not; the recipient receiving the message using Outlook Rich Text will not receive the message correctly while the recipient not using the Outlook Rich Text format will receive the message fine.

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