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Personal Folders Duplicated

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by mick11

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Hi,
We've been having a minor issue with a couple of our network users. They will logon to MS Outlook (2000) and have 2 identical sets of Personal Folders. Both sets of Personal Folders are mapped to a single .pst file on the machine.

To fix, we can access Mail through the Control Panel, and remove the single occurence of Personal Folders. We then close, re-open and re-map to this .pst file. There are also zero "Archive Folders", as there is truly only one .pst file per user.

This PC in particular is fully patched with all O/S updates, anti-virus, etc...and a system scan ran clean less than an hour ago.

Ideas would be appreciated, thank you!

1 reply

by borg7of9

I had the exact problem on one system. Have no idea how it was created, and after months of searching could not fix the problem. The same conditions, I have only one PST file, and I was not using exchange, very simple set up.

So, how did I fix it,I tried upgrading to Outlook 2003, and the updgrade fixed the problem.

Not that I needed or wanted Outlook 2003, but it worked!

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