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Please how can l recover my files from virus attack

By Ralph Ralph ·
Tags: Malware
I downloaded an app, upon installing the app l find out that virus has attack all my files but the files are still visible but can't be open. Please how do l recover my files back?
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Re: files

by Kees_B Moderator In reply to Please how can l recover ...

Probably ransomware.

The three best ways to get your files back:
1. Pay them
2. Remove it and restore your files from your backup.
3. Go to bleepingcomputer.com, tell the details (such as what ransomware it is) and see if they know a way to de-encrypt your files.

What app did you download from what site?

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Kees (again) is spot on.

by rproffitt Moderator In reply to Please how can l recover ...

I'd like to hear back from you about what app and where as well as your current backup situation.

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Thank very much for your quick response

by Ralph Ralph In reply to Please how can l recover ...

After downloaded the app and installed it, Below is what I found in all the folders. I believe they purposely attacked me with this virus. Please somebody help am in a serious mess. All my client personal Data and information are in this drive including my own personal information.

ATTENTION!

Don't worry, you can return all your files!
All your files like pictures, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
https://we.tl/t-aWdCfIWJJ2
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that's price for you is $490.
Please note that you'll never restore your data without payment.
Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours.


To get this software you need write on our e-mail:
helpmanager@mail.ch

Reserve e-mail address to contact us:
restoremanager@airmail.cc

Your personal I
0273omflAsdhkiqYSPochd6egF5Hv5jMgkzwJx5nNrzTVUzAz9vyUA

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That's Ransomware.

by rproffitt Moderator In reply to Thank very much for your ...

Not a virus. You didn't reveal what app or where you got it so again, read Kees's advice about bleepingcomputer.com

Some of these have free decrypt tools but at least you know how much it is to get your files back now.

I also take it by your reply you decided to never keep backups. Backups of what most people can't lose is about a 10 buck memory stick. Ignore backups and most lose it all (fire, flood, ransomware or hardware failure/theft.)

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Thank you Sir

by Ralph Ralph In reply to That's Ransomware.

Please I don't have such amount of money they are requesting for to be candid with you. I don't have cash at all. If there is any way you can assist me I will for ever grateful to you sir. The name of the App I downloaded is DENOISE Project from cracknet.net

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I take it you didn't read above.

by rproffitt Moderator In reply to Thank you Sir

Head to Bleepingcomputer.com now.

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Thank you sir

by Ralph Ralph In reply to I take it you didn't read ...

I have been there according to your directive. They are very expensive. I explained to them that am a student l don't have such amount of money. Sir, if there's anyway you can help, please help. Thank you.

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Re: expensive

by Kees_B Moderator In reply to Thank you sir

https://www.bleepingcomputer.com/forums/f/239/ransomware-help-tech-support/ seems free to me.

And in one of your posts you say it's data about your clients. I interpret that as meaning that you have some sort of a small business, which means you're not the usual student without money.
What's your contingency plan for situations like this?

Three things to remember for the future.
1. Never download cracks (the sitename cracknet says all).
2. Backup.
3. BACKUP

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Thank you Big Brother

by Ralph Ralph In reply to Re: expensive

To be candid with you, l don't have money if l do, l won't hesitate to pay trust me. If l mention clients doesn't mean am collecting money from them or am a contractor you understand what l mean right?. I do help my fellow students registered things and do some stuff for other people like that. Please if you can help me out, help me and God will help you too. Thanks.

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