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POLICIES FOR CLOSING ACCOUNTS

By ceemaree ·
NEED TO KNOW THE POLICIES THAT COMPANIES FOLLOW WHEN A CLIENT WISHES TO CLOSE THEI EMAIL ACCOUNT.

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POLICIES FOR CLOSING ACCOUNTS

by kdrungilas In reply to POLICIES FOR CLOSING ACC ...

1.We first roll the mail items, personal contacts and any other requested folder to pst files and burn to a cd for storage and fairly quick retrieval if needed.
2. From within the mailbox profile, add a Rule stating that the "mailbox is closed". Remove all other rules if they exist.
3. In GAL or AD, rename the Display name (zSmith), In the last name field we add (Closed mm/dd/yy) and add the work order ticket number to the notes section. Hide the mailbox from the GAL
4. Remove the mailbox from any Distribution Lists
5. Delete the mailbox after 30 days (or 60, 90)

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