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Prevent unscheduled changes

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by editor's response

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Tell us what you think about Mike Talon's advice about protecting your systems from unscheduled changes, as featured in the March 4 Disaster Recovery e-newsletter. Does your organization have control procedures and require change requests? Let us know if this information is useful to you.

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by sturney

Mike Talon is correct, "rogue changes can happen...the thing to do is to minimize the risk and put in place control procedures.."
Yes, there exists process standards in the manner of problem and change management that IT organizations have put in place to minimize the effect of changes to the system. Roles and written procedures have to be documented and solutions deployed so that personnel in IT organizations are aware of what they have to do when change takes place. There are international standards that are based on ITIL standards for change, problem management, and Help Desk support. Tools like Tivoli can be implemented alongside written systems managment processes and well defined roles. As in life the only constant is change.

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