Print Spooling Problems with WP9

We have had a problem with print jobs spooling.
>
>When creating documents in WP9 and you append an envelope, it puts a
>delay code in the document and an extra blank page before the envelope.
>More times then not this causes the print job to spool. The only way
>to
>clear the spooling problem, first we must cancel the print job, re-boot
>the computer, clear out the temp files, then take out the delay code
>and
>extra page. This is very time consuming and very irritating.>
>Has anyone else had this type of problem? Any insight would be
>helpful.
>
>Additional info: Network is Novell 5, Printer is HP 8000 and HP 8100
>
>Thanks,
>Cyndi Petrilak
>Assistant Administrator
>Keogh, Cox & Wilson, Ltd.
>(225)383-3796
>cyndi@kcwlaw.com