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Printer Setups Disappear using MS WORD

By City of Brockton ·
While using WORD 97, many of our users are reporting that when they try to print, Word hangs. Looking the PRINTERS, the only box that appears is the ADD NEW PRINTER box. I have to reboot the PC in order for the printers to be usable again. Any answers?

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Printer Setups Disappear using MS WORD

by MicroSloth In reply to Printer Setups Disappear ...

What type of network are you running? Is it possible that the server that your printer is hosted on is overloaded and is therefore having problems when spooling printjobs?

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Printer Setups Disappear using MS WORD

by City of Brockton In reply to Printer Setups Disappear ...

THE PRINTERS IN QUESTION ARE HP 4050N PRINTERS WITH HP JET DIRECT CARDS.

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