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Printer/USB Help

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8 replies

by j.edney

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Hello.

My Father-In-Law recently gave my Wife and I his old printer (HP Photosmart 3310 All-in-One). He did not have the installation CD for it, so I have downloaded the proper software from the HP Drivers web site. During installation, when it tells me to connect the USB cable, the installation does not automatically recognize the connection. HP has instructed me to continue the installation, and select the option that states "Connect Hardware Later". I do this, but the printer does not install. So, the installation is finished, and according to HP, the drivers/software required to run the printer are installed. So, I have attempted to go through the control panel and Add a Printer. When I select what port the printer is connected on, it does not even give me the option to select USB. Can someone help me out please? Thank you in advance.

8 replies

by the scummy one

if you change USB ports, does Windows find the printer (without the SW)?

by j.edney

No, Windows does not recognize that I have changed where the USB is plugged into. But my Mouse is running off a USB port I have tried for the printer.

by Former member

"Device manager" and see if it has a red or yellow tag next to it, if there is just right click on it and select "update drivers >
browse > let me pick drivers from my computer". If not re-boot your system and then look again (make sure that your printer/scanner is connected).

Please post back if you have anymore problems or questions.

by Former member

And connected?

by j.edney

Yes. Everything is on and such. It just does not recognize. My PC/printer acts as if it is not plugged in, no matter what I do.

by Former member

Have you got your motherboard drivers? If you have you can try and load these back on. Also go into your "Bios" and find the "USB" section and make sure all of usb are selected to either "legacy or enabled". Hope this works for you.

Please post back if you have anymore problems or questions.

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