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Prints colour background on text as user

By sandra.heslip ·
As Owner/Administrator on standalone machine, I can print OK, but when a user logs in they get colour overlaying their faded black text. The colour is both above the letter and below. I've uninstalled and reinstalled as per HP's request, but still no help. I've given the user Owner rights and they print fine, but they have the same print profile and properties as I do for printing. Can you help me?? PC=HP SR1130NX, printer is HP psc1315 all-in-one. Printer cartrages have no effect when changed.

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by sgt_shultz In reply to Prints colour background ...

are you sayisng a windows test print page as non-owner prints fine? just say, Word has this funny overlay?
have you searched for normal.dot and deleted all you find?
have you tried new user profile?

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