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Prints colour background on text as user

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by sandra.heslip

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
As Owner/Administrator on standalone machine, I can print OK, but when a user logs in they get colour overlaying their faded black text. The colour is both above the letter and below. I've uninstalled and reinstalled as per HP's request, but still no help. I've given the user Owner rights and they print fine, but they have the same print profile and properties as I do for printing. Can you help me?? PC=HP SR1130NX, printer is HP psc1315 all-in-one. Printer cartrages have no effect when changed.

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by sgt_shultz

are you sayisng a windows test print page as non-owner prints fine? just say, Word has this funny overlay?
have you searched for normal.dot and deleted all you find?
have you tried new user profile?

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