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Problem installing Windows XP

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by techrepublic

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I have Windows XP SP2.

I am trying to install fax services.

I go to install windows components. Select Fax Service. Insert my windows XP cd (original). After a while I get error: setup cannot copy file fxscom.dll

I browse to the windows xp cd (d:\I386) and there is a file "fxscom.dl_" (notice the underscore) but not "fxscom.dll" I point it to fxscom.dll but it does not work.

I copied and renamed fxscom.dl_ to my desktop but that did not work.

3 replies

by newsletters

This worked for me!

The problem is a corrupted security database. See MS Knowledgebase article 884018 for the explanation. That contains a link to another article (278316) with the method needed to solve it.

http://support.microsoft.com/kb/884018/en-us

You will need to determine the location of your %Temp% folder as part of the process. This page helped me figure that out.

Once I reset the security database, I rebooted and did the fax service install from Control Panel-Add/Remove Programs - Add/Remove Windows Components and it went without a hitch.

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