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problem with email at home

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by fcoup

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i use outlook express and windows xp. i can send email no problems. anyone that sends me email gets msgs that its undeliverable or delayed.i do howeever get their email it tells them i didnt. my isp tells me its due to norton anitvirus and turn off email scan. if i send myself a test msg ie email myself the email comes right to me then for next weeek or so you get all types of delayed or undeliverable msgs. this is for a home computor

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by benwagg

Check the header of the "delayed" or "undeliverable" messages. If they are from the mail server's IP, and the message header FROM field indicates the message is from PostMaster, or Daemon, or Mail-Subsystem, then suggest your ISP check their mail server, because it doesn't know that it is actually delivering the mail to you. If the FROM field in the message header has your address, or indicates it is from Norton Anti-Virus, then that may warrant checking your Norton configuration, or with NAV support.

When you have checked the fairly obvious, like the FROM has postmaster@someplace.isp, and you still can't get a decent answer from ISP support, then escalate (politely). Ask to speak with a supervisor or an escalation tech.

With apologies to the guys & gals who actually know what they are doing out there, most 1st-tier ISP support people I have talked with are simply second-week phone monkeys who have grown arrogant since they received a completion certificate for their three-hour class on how to describe the parameters in the lock-step single-mode emulator of the Outlook Express install sequence...

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