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Problem with Gateway Laptop Network Drivers

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by firebat451

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I recently acquired a used gateway laptop from a friend (not the newest thing out there but good enough), and I am having a problem getting three device drivers working: the 1394 Net Adapter, Intel Pro/Wireless 2200BG Network Connection, and Realtek RTL8139/810x Family Fast Ethernet NIC. All three devices have the same error code, #31: This device is not working properly because Windows cannot load the drivers required for this device. I tried disabling them all and re enabling them, and uninstalling drivers and installing the most up to date ones found on the web (and even a few older ones). So far, no change in the symptoms. I gathered from other people who seemed to have similar problems that Symantec Antivirus may cause this problem, so I uninstalled that as well to no avail. Any suggestions? Thank you,

-Rick

4 replies

by mayhem1969

Did you just update the OS? If not, what OS are you using? You may need to remove the device from the hardware manager and install the drivers first, then try booting up and see if the device is recognized and installed.

You might also try disabling one or two at a time but leave the others enabled to see if you can narrow the problem down to one device.

by firebat451

I am running Windows XP service pack 2. I don't know when it was last updated as I just received the laptop. I tried your advice but it failed to change anything. Any other ideas?

by mayhem1969

You can go in the control panel and select add/remove programs. Make sure you check the box select "show updates". Then scroll down to the last update to see when it was installed. Sometimes updates actually cause problems with certain hardware. That may be your problem. You can try to go back using system restore, but since you don't know the last time the laptop worked that might not matter. You might ask the person from whom you got the laptop if he experienced problems.

In your device manager are you receiving any yellow exclamation points on the hardware or red marks showing a problem. Have you tried running device manager troubleshooter to determine if XP can find a problem? Also, when you say they are not working, I am assuming that you have connected the devices to a network or other device and it won't function?

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