Software
I have a customer who, after he opens a word attachment and tries to close word he gets one of those message saying that an error occured and asking you if you want to send it microsoft.
When you open word first then outlook, the problem does notoccurr. The customer has office xp and windows 2000 for OS.
Try using Office feature "Detect and repair", as it seems you have some sort of corrupt installation. This can get very tricky. If this procedure doesn't solve the problem, i'd suggest you to completely remove Office, then re-install it completely. If the problem remains... well.. you can try installing only Word and Outlook.
Unfortunately, these problems are very hard to solve. The solution to many of them is a complete, clean install, from scratch.
by cnoche
by chriswales
Is it just 1 word attachment, a few, or does Any word attachment cause MS Word to fail?
Is there anything in common with these attachments? i.e. VBscripts, macros, etc being used.
Has the system been infected with a virus before or is it infected now?
If it was previously infected, you might just need to replace the "normal" template if it was modified.
by cnoche
by cnoche
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