General discussion

Locked

Problem with word attachments

By cnoche ·
I have a customer who, after he opens a word attachment and tries to close word he gets one of those message saying that an error occured and asking you if you want to send it microsoft.

When you open word first then outlook, the problem does notoccurr. The customer has office xp and windows 2000 for OS.

This conversation is currently closed to new comments.

5 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

Problem with word attachments

by Paulo Alexandre In reply to Problem with word attachm ...

Try using Office feature "Detect and repair", as it seems you have some sort of corrupt installation. This can get very tricky. If this procedure doesn't solve the problem, i'd suggest you to completely remove Office, then re-install it completely. If the problem remains... well.. you can try installing only Word and Outlook.
Unfortunately, these problems are very hard to solve. The solution to many of them is a complete, clean install, from scratch.

Collapse -

Problem with word attachments

by cnoche In reply to Problem with word attachm ...

The question was auto-closed by TechRepublic

Collapse -

Problem with word attachments

by chriswales In reply to Problem with word attachm ...

Is it just 1 word attachment, a few, or does Any word attachment cause MS Word to fail?

Is there anything in common with these attachments? i.e. VBscripts, macros, etc being used.

Has the system been infected with a virus before or is it infected now?

If it was previously infected, you might just need to replace the "normal" template if it was modified.

Collapse -

Problem with word attachments

by cnoche In reply to Problem with word attachm ...

The question was auto-closed by TechRepublic

Collapse -

Problem with word attachments

by cnoche In reply to Problem with word attachm ...

This question was auto closed due to inactivity

Back to Software Forum
5 total posts (Page 1 of 1)  

Related Discussions

Related Forums