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Problems with Hotmail, please help

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by spiraltech

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I am having a problem with my wife's hotmail acct. She hasn't gotten any e-mails in days, not even junk mail. If i send her a message with my hotmail acct. it goes through instantly. But if someone else sends her one, she doesn't receive it. She can send e-mail's no problem, but she just isn't receiving any. No settings have been changed but I checked anyway and everything is still set as it should be. Does anyone have any idea what to do. I would appreciate it greatly.

4 replies

by wihang_bendre

Hey friend,

Do you have a firewall installed with any anti-virus program?

The firewall will definitely block any suspicious email (especially of you have the legal registered version that updates itself for the latest intrusion detection features including backdoors/worms etc.). This could be one of the many reasons.

Secondly, please ask your wife to check up with her contacts whether they have had to get their HDs cleaned up after this work attack. Many AV suites have a delete option for files that cannot be cleaned or have multiple infections. All MS products have been seriously affected by this attack, so her contacts might have had their HDs formatted/cleaned (which means a possible loss of their Outlook address book).

Finally, as hotmail is now with Microsoft, I think all should expect such things to happen once in a while....:)

by choppit

Have you verified that the other senders are using the correct address? I'd also check the junk filters etc. to make sure they're not being discarded.

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