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Problems with mailbox sizes in Exchange 2000

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by sannhto

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Hi!

The mailboxes have lately started reaching the maximum size allowed. The problem is that when a user deletes old messages they still get that reminder that the mailbox has reached its maximum size, even if they clearly don't have those messages in their inbox or any other folder.

When I checked the sizes in Exchange System Manager I noticed some strange things. It claims that some users are using only a few kilobytes (!) when the real size is about 50 MB and for others it's just the opposite.

The other tech guy here said that he had cloned accounts every time he added a new user. Can that have something to do with it?

10 replies

by david.wallis

run the mailbox cleanup agent....

if your still having probs run a defrag of your mailstore.. let me know the result!

by sannhto

Thank you for responding!

I tried the cleanup wizard but it didn't think that anything's wrong.

What do you mean by defragging. Just an ordinary disk defragmentation?

by david.wallis

they should be syncronising and have the same data on the pc as whats on the server..

i would go ahead with that offline defrag and see what happens afterwards

by cbernhardt

have you checked what your mailbox store has set for how many days to keep/retain deleted items and/or mailboxes?
right click mailbox store, properties, then limit tab.

by sannhto

The server is set to do maintenance every night. Do you still think I should defrag it offline?

by david.wallis

first make sure you are running in cached exchange mode and your clients outlook is set to run in cached exchange mode...

we need to make sure users are working from the mailbox on the server and not from a local pst file on their pcs

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