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Problems with Outlook Express

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14 replies

by papgas

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For years now I have been using the Outlook Express as my sole e-mailer with no problems at all.
From December 24, 2003 and on can still receive and open the e-mails but I can send none and the only message that pops up after every try, is the following:
"The connection to the server has failed. Account: 'pop3.netonline.gr', Server: 'mail.netonline.gr', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E".
No change has been made to the H/W and/or S/W, no windows update -- at least for the last 40 days, and no ghange to any parametres of the MS Office programs (MSO xp Pro).
The PC is a 2.4MHz Pentium IV with 1Mb ram on a Gigabyte 8IPE-1000 Pro M/B and the S/W platform is Win xp Home.

My heartiest wishes to all
Constantine Papanikolaou
Thessaloniki, Greece

14 replies

by dmiles

Solution:
Outlook Express cannot find the mail server, because you have failed to enter the correct mail server name information in your account properties, you have selected to use a secure connection (SSL) when connecting to the mail server, you have not connected to KansasNet first, or a combination of the above.
Click here to Check your Outlook Express 4 Configuration
Click here to Check your Outlook Express 5/6 Configuration

by papgas

The correct mail server name information in my account properties is there as it always used to be -- correct and never changed.

I have never selected to use a secure connection (SSL) when connecting to the mail server just because it is not required by the provider.

I do not see why I should connect to "KansasNet first" since I have been a "NETONLINE" ISP subscriber (dial up) for the last 8 years.

Thank you, anyway, for your time

Constantine

by pocono

If this is a dial up access, and you have a POP3 account, you should be using POP3 protocol at Port 110....

by papgas

Yes, it is a dial up account, the pop3 (incoming e-mail) IS at port 110, and the SMTP (outgoing e-mail) IS at port 25.

Things are as always have without any change. The problem I have is that the outgoing e-mail somehow is not acceptable by the ISP provider. The provider's Help Desk is unable to resolve the problem, just because they see NO problem.

Thank you for your time

Constantine

by subbus1

Yes, with the incoming server, make sure, in the little box, is marked pop3, in the long boxes that is asking for the server name, if the isp says to use, put in pop3.netonline.gr, if the isp provider did not say, use both for incoming and out going servers, as per:mail.netonline.gr, for both incoming and outgoing; also check that norton did not update, that can cause the same problem, try closing norton and then try your mail...if all else fails, remove account and then re-add..

by papgas

Incoming and outgoing mail boxes have been repeatedly filled in as required by the ISP (netonline.gr).
Norton AV was dissabled to all attempts.

Unfortunately, it did not work.

Thank you for your time

Constantine

by byju_vc

Please check the size of your
"sent items" folder . iF it is very high clear the same..and try ..

by papgas

Items of all folders were moved to a temp dir, e-mail account was set up again through a utility provided by the ISP, the whole thing was checked again and again by the ISP Help Desk, but, . . in vain!

Thank you for your time

Constantine

PS. I think time has come for a disk format and a clean installation

by papgas

Thank you Leopold. Both NAV 2003 & AdAware6 are normally updated and regularly used. Trying to find a remedy I made different combinations on the configurations of subject SW but in vain. What really astonishes me is that when I log with my laptop, everything is OK!

Thanks again,

Constantine

by pg122

One issue I've seen is if you have the upgraded MSN messenger, and does it start when you open OE? If so kill it. Incredibly this solves alot of problems with OE, and is a know issue at microsoft. I had to go to the full Outlook client due to the problems that update caused.

by papgas

I am not using the MSN messenger. Instead, whenever I want to go AV, I just click on Win Messenger.

Thank you, anyway.

Constantine

by curacao_dejavu

at download.com there is a program called active ports.
install it and see if port 25 is already open by another program by any chance.
Else I would suggest the clean install anyway.

Leopold

by papgas

I have checked port 25 again and again. Unfortunately!!!, there is NO problem with it.

Thank you, once again, Leopold for your time.

Constantine

PS. Coming week-end I am going to create an account to my son's PC and see if it works. Mean time I send all my e-mails from my laptop.

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