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Problems with Scanner Driver for B2520MFP

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5 replies

by faidenk

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I have a OKI B2520MFP on Vista. The printer works fine, it's the scanner that I am at wit's end with. I have downloaded both the Companion Suite Pro - Ver2.0.4 and just the driver for B2500MFP and as I've said, the printer works fine.

In the Scanner & Camera dialog, a list of imaging devices should be displayed but it's blank. Vista just simply does not recognize the B2520MFP!

I've tried reading all the techie forums on this problem and gather that OKI sucks, but no solution. Can any of you gurus out there help? Thanks.

5 replies

by oh smeg

The 32 or the 64 Bit One?

If it's the 32 Bit one you need the [b]Multilingual Companion Suite PRO LL Scanner Driver and Printer Drivers[/b] available here to download

http://my.okidata.com/pp-B2520MFP.nsf/openingdrivermenu?OpenFrameSet

You may need to copy & Paste this link into your Browser to get to the Web Page.

You also need to follow the directions on the Web Page as well they are very specific [b]Instructions to upgrade Companion Suite for OKI B2500/B2520/B2540 MFP
1. Unplug USB connection of the MFP unit, if it is connected with USB.
2. Download the Companion Suite installer from Oki Data web site.
3. Installer will display message to uninstall current version of Companion Suite.
4. Click Yes to proceed un-installation.
5. Click Next to remove (remove option is selected by default).
6. Click OK to confirm Uninstall.
7. Reboot the computer when installer prompts to reboot.
8. After reboot follow the wizard to install updated version of Companion Suite
9. Reboot the computer when installer prompts to reboot.
USB Installation
? After reboot connect the USB cable to MFP unit and follow New Hardware wizard to install the drivers.
Network Installation
? After reboot Use the program link Start > Programs > Companion Suite > Companion Suite Pro LL > Install a Network or WiFi Printer.
? Follow the installer (Wizard) to complete the installation.

First time installation
1. Download the Companion Suite installer from Oki Data web site.
2. Follow the wizard to install updated version of Companion Suite.
3. Reboot the computer when installer prompts to reboot.
4. Installer will display options to connect B4545.
USB Installation
? After reboot connect the USB cable to MFP unit and follow New Hardware wizard to install the drivers.
Network Installation
? After reboot Use the program link Start > Programs > Companion Suite > Companion Suite Pro LL > Install a Network or WiFi Printer.
Follow the installer (Wizard) to complete the installation.[/b]

If it is a 64 Bit Version of Vista you are using here I think you'll find you are out of Luck and it will not work as OKI do not have any 64 Bit Drivers available.

Col

by faidenk

Hi, first, thanks for your prompt responses.

The problem, I think, after downloading from your suggested site, lies in the abnormal termination of the Multilingual Companion Suite PRO LL Scanner Driver and Printer Drivers somewhere halfway in the installation. Something is interrupting the installation.

I thought it could be the Trend Micro Anti-virus and had it temp stopped while I install the Suite, but to no avail.

I also tried as an afterthought to install the Suite from the Drivers & Utilities CD that came with the printer. Also same problem.

BTW, I'm on Vista Home Premium. I assume it's 32 bit.

Appreciate any help to solve this problem.

by faidenk

Just to confirm that my Vista is a 32 bit version.

I also tried installing the Companion Pro (CP) from the Drivers and Utilities CD that came with the printer.

The result is the same. Several times the message that the software has no digital signature pops up. I bulldozed through by clicking install anyway, until the message 'The wizard was interrupted before Companion Suite Pro LL could be completely installed'.

I wil try to obtain the signature from OKI's site and try again. Will update on progress.

Thanks.

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