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Protected Storage service fails to start

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3 replies

by johnj

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I am donig an NT 4 reinstall on an SNA server and I have hit a snag. Here are the steps so far. I formated the Boot drive as NTFS. Installed NT as a stand alone server. I installed service pack 3 then IE4. Next was the Nt option pack including IIS40. Next step was service pack 6 then Back Office. The only component I use from Back Office on this machine is SNA server. After the SNA install I upgraded to SNA service pack 3. All the while no problems. The problem came after I added HP jetadmin. On the reboot the protected storage service failed. I tried to reapply SP6 and the install hung at the end after rebooting I reapplied SNA SP3 but the operation would not complete because another application was using this process. I tried to stop that I could but still nothing has worked. Jet admin won't uninstall either. am I in for another reinstall or is there a fix for this mess?

3 replies

by razz2

While I am not an SNA Server user, the
problem breaks down to The HP and SP
installs. Try stopping any unneeded
services prior to the install. Then try to
reinstall The JetAdmin 1st Followed by
the SNA SP3 and finally the NTSP6. it may
also be handy to bring up Task manager
and find any processes that may be
stopped.

by johnj

I ment to follow up on this earlier. I found the problem when I looked at stopping any unneeded services. I found a service that I didn't recognize called flcss. Turns out it's the PE_FUNLOVE virus which attacks .exe files. The good news was findingthe problem . The bad news was the entire network had been infected. After several 16 hour days and an upgrade to our virus software we seem to have things under control.

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