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Question: Communication and eCommerce?

By kazzor ·
Hello,

We are two students that will soon start on our master thesis, and we where hoping that some of you might help us out a little bit. Please read on. Thank you.

We will investigate how different ways of communicate (with email, telephone,Instant messaging) affect trade over the Web (electronic commerce).
Example, what ?needs? do telephone, email and Instant Messaging (IM) satisfies for the costumer, and which of these methods give the most positive feedback/effect? (What needs needto be filled?)

Does anyone have any suggestion or hint on article or theory we can use? Examples can be different theories on communication or earlier research on communication or technologies. Or does anyone have suggestions on how to research this.

Thanks for reading.

Kim Lilleskare (kazzor@hotmail.com)
Ole Georg Tj?m (oletjoem@hotmail.com)

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