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Quick Books Problem

By bigcheese1947 ·
Not that familiar with QB, have client using it for 2 years, recently had problem with the payroll feature. Click on payroll and scroll to employee checks, screen pops up says to update, when you hit ok for update everythinbg freezes, nothing works. She contacted their support line and was told it was a Norton System Works conflict. Removed Norton still have same problem. Everything works except this one issue. It didn't start until Dec. 31. Any assistance greatly appreciated.

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Quick Books Problem

by Ann777 In reply to Quick Books Problem

You don't say which version of OS you are using... but here's the thing. Symantec (aka Norton SystemWorks) is netorius for leaving things in the registry when programs are uninstalled.

I suggest you run regedit and search for Symantec. Remove any keys you find with Symantec in it (if you are running other Norton/symantec products then uninstall them first and after finished going through the registry, reinstall them). Reboot. Then see if the QuickBooks problem still remains.

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Quick Books Problem

by bigcheese1947 In reply to Quick Books Problem

running 98 SE. everything you mentioned I have already applied and it still doesn't work. Keep in mind it is only one function of the software suite and that is the payroll and update function for the payroll.

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Quick Books Problem

by bigcheese1947 In reply to Quick Books Problem

Please anybody QB experience please advise

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Quick Books Problem

by bigcheese1947 In reply to Quick Books Problem

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