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RDP not repsonding when logging off

By laxittech13 ·
Tags: Cloud, Microsoft
my computers are win7 pro 32bit computers and when we log into our rdp on to a 2008 R2 server everything works fine until we log off then we get and error that says remote desktop stopped responding and it writes a log in the event viewer of the local computer.
even view shows

Log Name: Application
Source: Application Error
Date: 11/2/2013 4:12:12 PM
Event I 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: 29_Sayvl_NY
Faulting application name: mstsc.exe, version: 6.2.9200.16398, time stamp: 0x5036085b
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51db96c5
Exception code: 0xc0000005
Fault offset: 0x0003224d
Faulting process id: 0x1538
Faulting application start time: 0x01ced807c103242f
Faulting application path: C:\Windows\system32\mstsc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0ec13039-43fb-11e3-a7**-00e00de05871
Event Xml:

Any one have any ideas????

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by cpguru21 In reply to RDP not repsonding when l ...

is this happening for everyone or one specific machine connecting to the server?

Sometimes I like to try troubleshooting in a clean environment so I will create a new user account on said machine and see if you get the error there. If not then maybe there is something going on with the user profile. If its a Domain and you are using Domain users and pass, try using a different user to log in to the machine.

just a couple of things to try to see if you can narrow down the issue.


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by laxittech13 In reply to question

thanks for the reply but we figured out it was a bug with a biometric scanner that we have built with this machine..

Thank for you help anyway!!

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