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Receive email while Outlook 2k is closed

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5 replies

by billrohr

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I have a customer that is using Outlook 2000 on a Win98 machine at home with a pop3 account through a DSL ISP. She says that when she closes Outlook she can still receive email and that it eventually uses up all her system resources. I have looked in all the my settings for Outlook 2000 and can't find any setting to keep the email account open but hidden. When she ctrl>alt>del she can close outlook and everything is fine. Is there a third party add on that will do this or is there a setting that I am missing.

5 replies

by timwalsh

Outlook will NOT continue to receive email once it has been closed properly.

If I understand you correctly, your customer closes Outlook using either File > Close, or the Close button in the upper right hand corner of the Window. She can then invoke the Task Manager (using Ctrl-Alt-Del) and Outlook is still running. Is this correct? Or are you sayng that Outlook only closes properly if she closes Outlook through the Task Manager?

The bottom line here is that for whatever reason (user error or program error), Outlook doesn't appear to be operating (closing) properly. If you can verify that it isn't user error, you may need to uninstall and reinstall Outlook.

by billrohr

We already tried reinstalling before the original post, did't help. She started having other error in IE and Explorer, mshtml.dll and kernal32.dll errors. At that point I reghosted her machine back to a pervious image that I made when I first built her PC. Thanks for the help anyway.

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