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receiving multiple copies of emails

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by kma11

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I'm running Exchange 5.5 sp4 on NT 4.0 sp6a. Recently I have started getting a few users sporadically receiving an email over and over. Each user is getting it from a different sender. There doesn't seem to be a particular pattern. The user will recieve the email and reply to it, delete it, whatever, and then get it again an hour, 2 hours, a day later. Sometimes the user will get 20 or 30 copies of the same email. I have checked MS site, this site with no luck. Am also running Trend Microon same box. The weirdest part is even though I am filtering some of these messages at the server through Trend Micro they still keep coming through, which leads me to believe thatthe problem is with my Exchange server. Any ideas?

3 replies

by ciscofred

Try this out Article ID: Q239420
Which states "The pointer for the message has not been removed from the Queue.dat file
RESOLUTION
To resolve this problem perform the following steps:

Stop the Internet Mail Connector (Exchange Server version 4.0) or the Internet Mail Service (Exchange Server version 5.0 and later).

Delete the Queue.dat file that is located in the drive:\Exchsrvr\Imcdata folder.
Restart the Internet Mail Connector (Exchange Server version 4.0) or the Internet Mail Service (Exchange Server version 5.0 and later)." Hope this helps! Good Luck!

by kma11

Thanks! That seems to have fixed it. That has to be about the only article on the MS site I didn't see.

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