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Receiving of email attachment

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I colleague sent me an attachment via email and I did not receive it, I just receive the message. He is using Outlook 98 while I am using Outlook Express. He also sent the attachment to another colleague who received the file but it lost its original form in that she cannot open the Word document. She is using webmail program. Are idea why this is happening?

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If you are using Win XP

If you are using Outlook Express 6 on Windows XP and cannot receive attachments, the virus protection feature may need to be adjusted. Open Outlook Express, click Tools on the menu then select Options. Click the Security tab and uncheck the “do not allow” box. You will not be able to open the current attachments you have, but this will allow you to open any new attachments you receive. Refer to http://support.microsoft.com/default.aspx?scid=KB;EN-US;q291387 for information.

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