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Recover Deleted Items

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by olowea

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I have already shared the tip on recovering deleted items in outlook/exchange. however, certain users are not able to do so-their recovered boxes are always empty.

Does anyone has a clue?

2 replies

by compgirlfhredi

The prerequisite for recovery of any deleted items, is that a deleted items retention time has been specified for the private and/or public information store on the Exchange server. Only items deleted within the specified retention period are recoverable.

by compgirlfhredi

Also, there is also a checkbox ?Do not permanently delete mailboxes and items until the store has been backed up?. This option would override the 35 days, so if we don?t do a backup for 60 days, there would be 60 days worth of deleted items. In my experience it takes 10?15 minutes for the ?Deleted Item Retention? settings to take effect (coffee break!).

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