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Red X in AOL emails

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5 replies

by circed

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I am working on a Windows XP PC (sony) that the person uses AOL for email.
My problem is:
AOL will only show red x's in place of the graphics in HTML style emails. The same email readin in Hotmail, shows the whole graphic.
I have re-installed AOL, purged cache etc. and changed the database settings in aol, all with no change.
This PC has very little installed on it that was not original:
AOL
NAV 7.6
ACDSEE 4.0
This problem has been here from the start.

5 replies

by jellimonsta

I personally do not use AOL but I hear that AOL compresses graphics by default. You could try unchecking this option in the preferences section of AOL and unchecking 'Use compressed files'.
Good luck!

by carob

fine in version 7.0; but I had the same problem in 6.0 and earlier. The graphics compression can no longer be changed for e-mail; and the Internet web graphics default is "always compressed."

Upgrading should solve the problem.

by circed

Here's more info.
AOL 7.0 was working fine on the previous computer with WIndows 98.
On this new PC with Windows XP, only graphics in AOL email don't show. Graphics show if viewed over the web email.
ON another XP computer, AOL email views all graphics.
XP has service pack installed.

by carob

the Professional edition. Service Pack 1 is installed on my machine. (I haven't installed Service Pack 2 yet, in case that's a clue.) My XP was not an upgrade; it came pre-installed on a new computer.

I have seen threads about upgrading to XP causing many problems. I believe the majority, if not all, of these people were able to solve the problems by reformatting the hard drive and then installing XP from scratch, rather than upgrading.

I have no idea what problems they were having; so I can't say this will help you--just that I have a thread of hope. BTW, sorry for my assumption that you had an earlier version of AOL--I was so sure that was the reason for the e-mail graphics problem.

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