Software

Ask something
Question Locked

Remote Assistance - Email issues

0 helpful
2 replies

by colivares

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I am trying to use remote assistance as a source of resolution for our troubleshooting. I can connect just fine and use remote assistance if I am using Windows Messenger.
However, I am finding that if I use the feature of email and an invitation is sent, once I click on the link I get a message saying the page cannot be found, try any of the following: Make sure that the URL or web address is typed correctly, If you access this page from a bookmark, make sure the bookmark is using the correct url, request the page again. The link that is given is a link to microsoft. Do they still have this feature anymore? I am assuming so if I can utilize it using Windows messenger. I would prefer using it by email. I am running XP Service Pack 3. We are using Outlook as our email client.

2 replies

by ---tk---

depends on the enviroment but the basics are the same...

As far as home users go...
Some things to think about: Are they behind a router? If so is the router port forwarding to the correct address? Also Im not sure about what the package looks like (the invite) but if they are behind a router does the package contain the routers IP or is it the private IP (192.168.x.x)...

Windows messenger probably uses the same port as their messenger system, along with it knows what the privat IP is along with the routers address. Which is why that works and the email doesn't.

If your in a domain enviroment, the basics are the same... Router's ports ect ect...

This discussion is closed to new replies.