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remote desktop application

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by adam_byrne_07

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Hi,
We currently have several users who work from out of the office. This causes problems when they suffer problems with their laptops. As they are rarely in the office, (less than 4 times a year), I cannot take proper care of their machines.

I'm looking for an application that will allow remote access to their machines. I am essentially looking for a free-ware version of something like citrix.

1. Must be free.
2. Must allow me to access the users' PC/ laptop remotely.
3. User must be logged in and prompted to accept the connection.
4. User must be able to see what is going on, (i.e. I am looking for an application that will take control of the keyboard and mouse functions.)

I would be grateful for any suggestions,
Thanks,
Adam

6 replies

by bens

I've found that there are a couple of options that can accomplish the same goal here. (1) LogMeIn Free - installs a remote client on the workstation and is accessed through a web browser that establishes the connection. (2) VNC Server/Viewer or VNC Single Click. http://www.uvnc.com/addons/singleclick.html

I use VNC Single Click with a customized company logo to function as a help desk option, something the end user launches when they need assitance. Both are free and both will let the user know when they are being monitored.

by bart777

I would use something like RealVNC.

www.realvnc.com

There are other program like it but this one is free and works well. It can be secured to a point. The users can see what you are doing. I believe that they can be prompted as well, or there is a way for them to initiate the connection to you. It's been a while since I've done that tho.

Hope this helps.

by boris stimac

Why dont you use remote assitance

It's part of OS, it prompts user if you going to offer assitance, you can take control over the PC, users can ask for assitance.

Am i missing something...

by bens

Anytime I've used remote assistance, it has been flaky at best. Have you have much luck with it?

by boris stimac

I use it on local lan to help users when they need to watch and learn how to do something, few times i use it over the internet.

Computers that are on remote locations i administer over VPN(Linux Firewall on one side, client application with user key on other) and with RDP, that part of actions user dont need to see and if they need then i use Remote assitance. Its integrated in OS so there is no problem with instaling another aplication.

To offer remote assitance i made some changes on GP-s on my domain.

You can always use hamachi for VPN if you have 2-3 users so you dont need to implement firewall with VPN.

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